People who pretend to be really hard are actually not that hard.. for an instance(if you are lucky enuf!) you'll get to see their soft side too... i had a friend.. who looked heartless.. but as i begin to survey him more i found.. he is even more emotional than a normal guy...and actually many people are rude n it may hurt for sometime... but may be, they remain frustated all of the time... or someone might have broken their heart..!! so next time you see someone doing that just try find out the reason behind it!!